Refund Policy

We want every shipment to arrive safely. When something goes wrong, here's how refunds work.

1. Cancelled before pickup

Shipments cancelled before courier pickup are refunded in full, including the platform fee, to your original payment method within 5-7 business days.

2. Failed delivery

If a delivery attempt fails due to a courier-side issue (e.g. lost in transit, undeliverable after multiple attempts through no fault of the receiver), you're eligible for a full refund of the delivery charge and platform fee.

3. Damaged or lost parcels

Parcels are insured up to their declared value. Report damage or loss within 48 hours of the expected delivery date via Contact Support, including photos where applicable. Approved claims are reimbursed up to the declared value.

4. Non-refundable cases

• Cancellations requested after the courier has picked up the parcel
• Incorrect address or contact details provided by the sender
• Prohibited items shipped in violation of our Terms of Service

5. How to request a refund

Open the shipment from your Dashboard and select Cancel (if eligible), or contact support with your AWB number describing the issue. Our team reviews most refund requests within 24 hours.